1. What types of locks do you manufacture?

We specialize in manufacturing various types of locks, including:

• Smart locks (Bluetooth, fingerprint, keypad, Wi-Fi)

• Electronic deadbolts

• Hotel card locks

• Mechanical door locks

• OEM custom lock systems for residential or commercial use

---

2. Do you offer OEM or ODM services?

Yes. We offer both OEM (logo, packaging, color, model) and ODM (structure or PCB customization) services. Simply send us your design or requirements, and our engineering team will evaluate feasibility.

---

3. Can I request samples before placing a bulk order?

Absolutely. Sample orders are welcomed.
Sample lead time: 5–7 working days
Shipping: via DHL, FedEx, or EMS (shipping fees borne by buyer)

---

4. What is your minimum order quantity (MOQ)?

• Standard models: 100 units per model

• Custom OEM products: 300–500 units, depending on customization level

---

5. What is your lead time for bulk orders?

Typically:

• For standard models: 15–25 days after deposit

• For OEM/customized orders: 25–35 days, depending on complexity

---

6. What payment methods do you accept?

We accept the following:

• T/T (Bank transfer) – 30% deposit, 70% balance before shipment

• PayPal – for small sample orders

• L/C at sight – for large orders (subject to review)

• Trade Assurance (Alibaba platform) – optional for secure orders

---

7. Do your locks meet any international certifications?

Yes. Our locks comply with:

• CE, FCC, RoHS standards

• Other country-specific certifications (e.g., SAA) can be arranged upon request

---

8. How do you ensure product quality?

We implement strict QC procedures:

• Material inspection

• 100% functionality testing before packing

• Battery life simulation testing (for smart locks)

• Drop and wear resistance tests

We also offer video inspections before shipment if needed.

---

9. What is your warranty policy?

• Smart Locks: 12 months warranty (excluding artificial damage)

• Mechanical Locks: 6 months warranty
  We offer free replacement parts or units depending on the issue. Photos or videos are required for assessment.

---

10. Do you ship internationally? What logistics methods are available?

Yes, we ship worldwide via:

• Air Express (DHL, FedEx, UPS)

• Sea Freight (FOB Ningbo/Shanghai)

• Railway or Trucking (for regional clients)

Shipping costs and options will be confirmed with your order details.

---

11. Can I brand the packaging with my own logo?

Yes. We provide full private label packaging services including:

• Custom color boxes

• Instruction manuals with your logo

• Barcode or QR code labeling

Minimum order quantity for branded packaging: 500 units

---

12. Do you offer installation guides or tech support?

Yes. Each smart lock includes a printed manual and installation template. We also provide:

• Installation videos (online)

• Remote support (email/WhatsApp)

• Engineering assistance for large projects