Return & Replacement Policy

Effective Date:  
Feyi Lock Company ensures that every smart lock and door hardware product we ship meets strict quality standards. However, in rare cases of issues, we offer a fair and transparent return/replacement process.

1. Eligibility for Returns

Returns or replacements are accepted if:

• The item arrives damaged or defective

• A product model or quantity does not match the confirmed PI

• The issue is reported within 7 days of delivery

Note: Custom-made lock models or branded OEM items are not eligible for return unless defective.

2. Return Procedure

• Contact us with order details and clear photos of the problem

• Our QC team will review the issue within 48 hours

• If eligible, we will offer:

  • Free replacement

  • Refund for the defective unit

  • Credit for future orders

Return shipping cost responsibility will depend on the cause (e.g., our fault vs. courier damage).

3. Warranty Coverage

Most electronic smart locks carry a 12-month warranty, covering internal electronic faults. Mechanical locks carry a 6-month warranty for wear-and-tear protection under normal use.

4. Non-returnable Items

• Products damaged due to misuse or incorrect installation

• Locks tampered with after delivery

• Discontinued items

For large bulk orders, we recommend testing samples before production to avoid return risk.